Clean Safe Rewards Program Terms & Conditions

1. About the Program

1.1 Clean Safe Rewards (the “Program”) is a free customer loyalty program offered by Clean Safe Products, PO Box 21, Charlton, MA 01507 (“Clean Safe Products,” “we,” “us,” or “our”). The Program lets Members earn Points on purchases and redeem them for discounts on future orders.

1.2 These Program Terms & Conditions (the “Terms”) govern your participation in the Program. By enrolling in the Program, earning Points, or redeeming a Reward, you accept these Terms. These Terms incorporate by reference our Terms of Service and Privacy Policy. If these Terms conflict with our Terms of Service, these Terms control as to the Program.

1.3 The Program is offered for promotional purposes only. Membership is free, and no purchase is required to join.

2. Definitions

The following terms have the meanings below whenever they are capitalized in these Terms:

2.1 “Account” means the Program account associated with a Member’s email address.

2.2 “Member” or “you” means an individual who is enrolled in the Program and meets the eligibility requirements in Section 3.

2.3 “Points” means the Program’s units of value, which are earned and redeemed as described in these Terms. Points have no cash value.

2.4 “Pending Points” means Points that have been earned on a Qualifying Purchase but have not yet been added to a Member’s available balance.

2.5 “Qualifying Purchase” means a purchase of eligible products placed through the Website, as described in Section 5.

2.6 “Reward” means a discount code issued in exchange for Points, as described in Section 6.

2.7 “Welcome Bonus” means the one-time Points bonus described in Section 4.

2.8 “Website” means cleansafeproducts.com.

3. Eligibility & Membership

3.1 Who may join. The Program is open to individuals who are at least 18 years of age and are legal residents of the United States. Businesses, resellers, distributors, and employees of Clean Safe Products and their immediate household members are not eligible.

3.2 How to enroll. You may become a Member in either of two ways:

1. Automatic enrollment. You are automatically enrolled when you place an order on the Website, whether you check out as a guest or with an account.
2. Signup. You may enroll without making a purchase by submitting your email address through a Program signup form on the Website.

3.3 One membership per person. Each individual may hold only one Account. Accounts may not be shared, combined, or held jointly. If we identify duplicate Accounts belonging to the same person, we may merge or close them.

3.4 Accessing your Account. Your Account is linked to the email address used to enroll. To view your Points balance and redeem Rewards, sign in to your Clean Safe Products customer account using that email address.

4. Welcome Bonus

4.1 New Members receive a one-time Welcome Bonus of 500 Points. The Welcome Bonus is credited when a Member first enrolls under Section 3.2, whether by signing up or by placing a first order, whichever occurs first.

4.2 The Welcome Bonus is limited to one per person, household, and email address. Creating additional email addresses or Accounts to obtain additional Welcome Bonuses is prohibited (see Section 13).

4.3 Welcome Bonus Points count toward a Member’s balance but cannot be redeemed until the Member’s available balance reaches the redemption minimum in Section 6.2.

5. Earning Points

5.1 Earning rate. Members earn 10 Points for every $1.00 spent on Qualifying Purchases.

5.2 How Points are calculated. Points are calculated on the product subtotal after all discounts and Rewards are applied. Points are rounded down to the nearest whole Point.

5.3 What doesn’t earn Points. The following do not earn Points:

• shipping charges
• taxes
• gift card purchases
• orders placed through any third-party retailer, marketplace, or reseller
• any amount refunded, returned, or canceled

5.4 When Points are added. Points earned on a Qualifying Purchase first appear as Pending Points. Points are added to your available balance a few days after your order. Pending Points cannot be redeemed.

5.5 Missing Points. If you believe Points were not credited correctly, contact us within 60 days of the order date. Requests made after 60 days may not be honored.

6. Redeeming Points

6.1 Point value. For redemption purposes, 100 Points equal $1.00 in Reward value.

6.2 Redemption minimum. A Member must have at least 1,000 available Points to redeem a Reward.

6.3 Available Rewards. The following Rewards are currently available:

Minimum order subtotals are calculated on products only, before taxes and shipping.

6.4 How to redeem. Sign in to your Account or open the Rewards panel on the Website, select an available Reward, and apply the Reward code at checkout. Points are deducted from your balance at the time you select a Reward.

6.5 Reward conditions.

1. Only one Reward may be applied per order.
2. Rewards cannot be combined with other discount codes or promotional offers, unless we state otherwise.
3. Each Reward code is single-use. Any unused portion of a Reward is forfeited and does not carry over.
4. Rewards apply to product purchases only and cannot be applied to shipping, taxes, or gift cards.
5. Rewards are valid only on the Website.

7. Returns, Refunds & Cancellations

7.1 If an order is returned, canceled, or refunded in whole or in part, including under our money-back guarantee, the Points earned on the refunded amount will be removed from your Account. If those Points have already been redeemed, your balance will be reduced accordingly and may become negative until offset by future earnings.

7.2 If a Reward was applied to an order that is later refunded, the Reward value is not refundable as cash or credit. Contact us, and we will review whether the Points used for that Reward can be restored to your Account.

8. Points Expiration

8.1 Inactivity expiration. Points expire after 12 months with no Points earned or used in your Account. Any activity that earns or redeems Points resets the 12-month period.

8.2 Advance notice. We will send a reminder to the email address on your Account at least 30 days before your Points are scheduled to expire.

8.3 Expired Points. Once Points expire, they are removed from your Account and cannot be reinstated.

9. Your Account

9.1 You are responsible for keeping your email address and contact information current. We are not responsible for Points or notices lost because of outdated contact information.

9.2 You are responsible for keeping your login credentials confidential and for all activity in your Account.

9.3 If Points are credited to your Account in error, including through a technical or system error, we may correct your balance without notice.

10. Program Communications

10.1 We will send Program notices, including Points activity, expiration reminders, and changes to these Terms, to the email address on your Account.

10.2 Email notices are considered received one business day after we send them. Notices posted on the Website are effective when posted.

11. Changes to the Program & These Terms

11.1 We may modify these Terms or any part of the Program, including earning rates, Point values, Rewards, and redemption requirements.

11.2 Material changes. A “material change” is any change that reduces the earning rate, reduces the value of Points, raises the Points or minimum order required for a Reward, or shortens the expiration period. We will give at least 30 days’ advance notice of any material change by email and on the Website. During that notice period, you may redeem your available Points under the terms in effect before the change.

11.3 Other changes. Changes that are not material, or that benefit Members, may take effect immediately when posted.

11.4 Continuing to participate in the Program after a change takes effect means you accept the updated Terms.

12. Ending the Program

12.1 We may suspend or end the Program at any time. If we end the Program, we will give at least 30 days’ advance notice by email and on the Website.

12.2 During the notice period, Members may continue to redeem available Points for Rewards. Points not redeemed by the end date will expire, and the Program will have no further obligation to Members.

13. Fraud, Misuse & Account Closure

13.1 We may suspend or close an Account, and cancel any Points or Rewards, if we reasonably believe the Member has:

1. created multiple Accounts or email addresses to obtain Welcome Bonuses or Rewards
2. purchased products for resale
3. manipulated orders, returns, or refunds to obtain Points
4. sold, traded, or transferred Points or Rewards
5. engaged in fraud, abuse, or any other violation of these Terms or our Terms of Service

13.2 Closing your Account. You may close your Account at any time by contacting us. When an Account is closed for any reason, all Points in that Account are forfeited.

13.3 No cash value; no transfer. Points and Rewards:

1. have no cash value and cannot be exchanged for cash, credit, or gift cards
2. cannot be sold, bartered, transferred, assigned, or combined with another Member’s Points, including by operation of law upon death or divorce
3. are not the property of any Member, and Members acquire no ownership interest in them

14. Taxes

You are responsible for any taxes that may apply to your participation in the Program or the Rewards you receive.

15. Limitation of Liability

15.1 To the fullest extent permitted by law, Clean Safe Products is not liable for Points or Rewards that are lost, delayed, misdirected, or miscalculated due to technical failures, errors by third-party service providers, or events outside our reasonable control.

15.2 Our total liability arising from the Program is limited to restoring Points to your Account where we determine an error has occurred.

16. Disputes & Governing Law

16.1 Contact us first. If you have a concern about the Program, contact us using the information in Section 19. We will work in good faith to resolve it.

16.2 Governing law. These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law principles. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Massachusetts, except that either party may bring an individual claim in small claims court.

16.3 The Program is void where prohibited or restricted by law.

17. Privacy & California Notice of Financial Incentive

17.1 We collect and use personal information to operate the Program in accordance with our Privacy Policy.

17.2 California residents. The Program may be considered a “financial incentive” under the California Consumer Privacy Act.

1. What we collect: your name, email address, purchase history, and Program activity.
2. What you receive: Points, the Welcome Bonus, and Rewards as described in these Terms.
3. How we estimate its value: in good faith, we estimate the value of your personal information to be reasonably related to the value of the Program benefits you receive. We base that estimate on the expenses we incur to provide those benefits, including the cost of Rewards redeemed.
4. Your choice: you may withdraw from the Program at any time by contacting us as described in Section 19. Withdrawing closes your Account, and any Points in it are forfeited.

18. General Terms

18.1 Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

18.2 If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

18.3 Section headings are for convenience only and do not affect the meaning of these Terms.

18.4 These Terms, together with the documents incorporated by reference in Section 1.2, are the entire agreement between you and Clean Safe Products regarding the Program.

19. Contact Us

Questions about your Points, your Account, or the Program? We’re here to help.